Automatic intake
Responses are collected from your survey provider’s result emails and de-duplicated. Historic results can be imported from a spreadsheet.
Buddico products / buddireview
BUDDIREVIEW · FRIENDS AND FAMILY TEST
Patient feedback that runs itself, and proves you listened.
buddireview collects your Friends and Family Test responses automatically, themes every comment against the CQC key questions, and turns them into appraisal-ready staff reports, a monthly recognition board and evidence you can hand to an inspector.
97%of AI sentiment readings matched the patient’s own rating (1,938 comments, June 2026)
3,500+FFT responses analysed at two London GP practices
~5 hrsof manual work saved a month in a typical practice (estimate, below)
HOW IT WORKS
Illustrative workflow · fictional names and data
SEE IT WORKING
Four views your team will use every month.
Choose a view to see what buddireview produces. Each one is a few clicks in the product, where it would otherwise be an afternoon of reading emails and spreadsheets.
- Staff feedback report. Pick a colleague and a period. Get monthly mentions and the best patient comments, grouped as Safe, Effective and Caring, ready to print for an appraisal or revalidation.
- Recognition board. See who patients named most in positive feedback this month, and share it at the team meeting.
- CQC report. Feedback by key question, with a dated “you said, we did” log of actions and outcome reviews, redacted and saved as a PDF.
- Dashboard. Satisfaction, trends, freshness of intake, and comments flagged for a person to review.
buddireview / illustrative demo
STAFF FEEDBACK REPORT · FOR APPRAISAL
Nurse Priya Shah
Monthly mentionsResponses naming Priya
Caring “She explained everything and made my mum feel safe.”Very good · August 2026
Safe “Checked my allergies twice before the injection.”Very good · June 2026
Review the wording before using quotations in an appraisal. A summary of patient feedback, not a performance score.
RECOGNITION BOARD · SEPTEMBER 2026
Named in positive feedback
- 1Nurse Priya ShahPractice nursing11
- 2Reception teamFront desk and phones9
- 3Dr Daniel OkaforGP partner8
- 4Sam EllisHealthcare assistant6
- 5Dr Hana MirzaSalaried GP4
Counts are not adjusted for hours worked or patients seen, so use the board to recognise good work rather than to compare people.
CQC REPORT · JULY TO SEPTEMBER 2026
What patients told us, and what we did
6%Safe
14%Effective
54%Caring
22%Responsive
4%Well-led
You said“Impossible to get through at 8am.” (12 comments)We didSecond phone line 8 to 10am from 1 AugOutcome reviewAccess complaints down from 12 to 4 · 15 Sep
You said“Nobody called me back about my results.”We didResults call-back log added to the daily huddleOutcome reviewDue 15 Nov
Each action is linked to the feedback that prompted it and keeps a dated history.
DASHBOARD · SEPTEMBER 2026
This month at a glance
152Responses
93%Good or Very good
1Flagged for review
Satisfaction, last six months% Good or Very good
Flagged for clinical review “I was given the wrong dose information…”The AI flags; a person decides what happens next
Last response received 12 minutes ago. If responses stop arriving, the dashboard says so.
FROM GP PRACTICES USING IT
What practice teams say.
buddireview is in daily use at two London GP practices. Their ideas go straight into what we build next.
“I am obsessed – it’s a really good product!! Congratulations!”
“Loving the dashboard… I want to give [a colleague] access – she is going to be obsessed with this.”
“Can we have a section for Patient Services? Patients don’t always put names in.”
WHAT’S INCLUDED
Everything between the survey
and the team meeting.
buddireview works with the Friends and Family Test results your text-message provider already sends you. Nothing new for patients to learn.
Themes by CQC key question
Every comment is classified as Safe, Effective, Caring, Responsive or Well-led, with sentiment, so you can see patterns rather than read 150 emails.
Safety-concern flags
Comments that may describe a safety issue are surfaced for clinical review. The AI flags; a person decides.
Appraisal-ready staff reports
Monthly mentions and the best patient comments for any colleague and period, printed or saved for appraisal and revalidation.
Recognition board
Who patients thanked this month, by name and by team, such as reception, ready to celebrate at the team meeting.
CQC actions and reports
A dated “you said, we did” log linked to the feedback behind it, with outcome reviews and redacted reports for inspection.
Trends and exports
Twelve-month trends, monthly figures with satisfaction percentages, and full or monthly CSV downloads.
Ready for more than one practice
Each practice’s data is kept separate. Running several practices in a PCN or federation? Talk to us about a combined view.
Google ratings Coming soon
Your public Google reviews alongside FFT, so the whole picture of patient experience is in one place.
TIME AND MONEY SAVED
About 57 hours a year
back for a typical practice.
An estimate for a practice receiving 150 FFT responses a month, with 20 staff appraisals a year, valuing practice manager and admin time at £28 an hour: roughly £1,600 a year. Change the figures to fit your practice or PCN.
57 hrssaved a year, about 8 working days
£1,600of staff time a year
That is about 4.8 hours a month per practice that goes back into the practice rather than into reading, counting and copying feedback.
Modelled estimate, not a measured result. It counts only the tasks in the table below and does not value better CQC evidence, staff morale or earlier sight of safety concerns.
| Task | By hand | With buddireview | Saved |
|---|---|---|---|
| Reading and theming comments (about 30 seconds each) | 75 min | 15 min | 60 min |
| Monthly counts, satisfaction percentages and trends | 60 min | 15 min | 45 min |
| Finding patient feedback for appraisals (45 minutes each by hand, 5 with a report) | 75 min | 8 min | 67 min |
| CQC evidence and “you said, we did” write-ups | 120 min | 30 min | 90 min |
| Team recognition summary | 30 min | 5 min | 25 min |
| Total a month | 360 min | 73 min | 287 min (4.8 hrs) |
QUESTIONS PRACTICES ASK
Before you ask.
If your question isn’t here, email us. Please don’t send patient information.
Which survey providers does it work with?
buddireview reads the FFT result emails your text-message provider already sends. It is running today with iPLATO. Talk to us about your provider and we will check the format during set-up.
Does it store patient-identifiable information?
The FFT does not ask for patient identifiers and buddireview does not collect them on purpose. Free-text comments can still contain personal details, so every comment is treated as potentially identifiable, access is limited to named staff, and quotations are checked and redacted before they are shared. We provide a DPIA template and a data processing agreement.
Does the AI make decisions?
No. It sorts comments into themes and flags possible safety concerns so a person can review them. Everything it produces is there for your team to check.
Is the recognition board a staff ranking?
It shows how often patients named someone in positive feedback. It is not adjusted for hours worked or patients seen, so it is a way to recognise good work, not a performance measure. Staff reports carry the same caution.
Who in our practice can see it?
Only the people you choose. Each colleague signs in with their own NHS email address and a one-time code, so there are no shared passwords. Tell us who to add, or remove, and it is done.
How long does set-up take?
Our second practice was onboarded in under an hour of set-up work: connecting the result emails, importing past results and adding the staff names patients use.
SEE IT WITH YOUR OWN FEEDBACK
Ready for a
buddireview demo?
We will walk you through the dashboard, a staff report and a CQC report, and work through the savings estimate with your own figures.
Book a demo hello@buddico.ai
For product and business enquiries.
Please don’t send patient information.